Troubleshooting Before Calling Help Desk

Resetting passwords may not successfully occur because of a few simple settings within your browser.  Here are some basic steps to perform on your own, which will most likely address your issues.

For MAC users

For Windows/PC users

Password Requirements

Password Recommendations

In accordance to the District's Security Plan, employee passwords are administratively expired twice each year, once during each Spring and Fall semesters.

Contact the Employee Technology Help Desk ( with any questions or issues about the employee password reset process (, 760.795.6850 or x6850).